963jl Casino — Privacy Policy

1. Introduction

963jl Casino ("963jl," "we," "us," or "our") operates the online gaming platform at 963jl.vip and is committed to protecting the personal data and privacy of all users ("you," "Player," or "Data Subject") in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173, "DPA") and its Implementing Rules and Regulations, as administered by the National Privacy Commission of the Philippines ("NPC").

This Privacy Policy describes the categories of personal information we collect, the purposes for which we process it, the legal bases on which we rely, how long we retain it, who we share it with, and the rights available to you as a data subject. By registering for and using the 963jl platform, you acknowledge that you have read and understood this Privacy Policy.

This Policy should be read together with 963jl's Terms and Conditions and Responsible Gaming Policy, which are incorporated herein by reference.

2. Categories of Personal Data We Collect

963jl collects the following categories of personal data:

3. How We Collect Personal Data

963jl collects personal data through the following means:

• Direct submission: Information you provide during registration, KYC verification, payment processing, support interactions, and promotional participation;
• Automated collection: Technical data collected automatically when you visit or use the 963jl platform, including via cookies, server logs, and analytics tools;
• Third-party sources: Identity verification service providers, payment processors (GCash, Maya, BancNet, InstaPay), and PAGCOR-mandated reporting channels;
• AMLC and regulatory disclosures: Information required to be collected or reported under the Anti-Money Laundering Act (Republic Act No. 9160, as amended) and related AMLC regulations.

4. Purposes of Processing

963jl processes your personal data for the following purposes:

• To register and maintain your 963jl account and verify your identity and age (21+ requirement);
• To process deposits and withdrawals through GCash, Maya, and other approved Philippine payment channels;
• To deliver and improve the gaming services, including personalised game recommendations and promotional offers;
• To comply with PAGCOR licensing conditions, AMLA reporting obligations, and NPC data protection requirements;
• To detect, prevent, and investigate fraud, money laundering, cheating, and other prohibited conduct;
• To provide customer support and respond to player queries and complaints;
• To enforce our Terms and Conditions and responsible gaming policies, including self-exclusion;
• To send transactional notifications (deposit confirmations, withdrawal status, security alerts) and, where you have opted in, promotional communications;
• To conduct analytics to improve platform performance, user experience, and game curation.

5. Legal Basis for Processing

Under the DPA and its IRR, 963jl processes your personal data on the following legal bases:

• Contractual necessity: Processing required to fulfill our obligations under the Terms and Conditions, including account management and payment processing;
• Legal obligation: Processing required to comply with PAGCOR regulations, AMLA, NPC requirements, and other applicable Philippine laws;
• Legitimate interests: Processing necessary for fraud prevention, security, responsible gaming enforcement, and platform improvement, where such interests are not overridden by your rights;
• Consent: Processing for marketing communications and certain analytics, where you have provided freely given, specific, informed consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6. Sharing of Personal Data

963jl does not sell your personal data. We may share your data with the following categories of recipients, strictly for the purposes described in Section 4:

• Payment processors: GCash (GXI Inc.), Maya (Voyager Innovations), BancNet, and other payment partners, for the purpose of processing deposits and withdrawals;
• Game providers: Licensed game studios (e.g., JILI, Evolution, Pragmatic Play) receive session data necessary to deliver and audit game results;
• KYC and identity verification providers: Third-party services engaged to verify identity documents and liveness;
• Regulatory authorities: PAGCOR, the AMLC, the NPC, and other competent Philippine government agencies, as required by law or regulatory direction;
• Professional advisers: Legal counsel, auditors, and compliance consultants bound by confidentiality obligations;
• Technology service providers: Cloud hosting, platform infrastructure, and cybersecurity service providers operating under data processing agreements.

All third parties with whom 963jl shares personal data are required to maintain appropriate technical and organisational measures to protect your data and to process it only in accordance with 963jl's instructions and applicable law.

7. Data Retention

963jl retains personal data for as long as necessary to fulfill the purposes set out in this Policy, subject to the following minimum retention periods:

• Account and identity data: Retained for a minimum of five (5) years following account closure, as required under AMLA regulations;
• Transaction and gaming data: Retained for a minimum of five (5) years from the date of the transaction;
• KYC documentation: Retained for a minimum of five (5) years following the end of the customer relationship;
• Support and communications data: Retained for three (3) years from the date of the communication;
• Technical and analytics data: Retained for up to twenty-four (24) months from collection.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised.

8. Security Measures

963jl implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• TLS encryption for all data transmitted between your device and the 963jl platform;
• Cryptographic hashing of account passwords — passwords are never stored in recoverable plain text;
• Role-based access controls limiting staff access to personal data on a need-to-know basis;
• Regular security assessments and penetration testing;
• Two-factor authentication (2FA) available for player accounts via SMS OTP;
• Intrusion detection systems and 24/7 security monitoring of the 963jl platform infrastructure.

Despite these measures, no data transmission or storage system is guaranteed to be 100% secure. In the event of a personal data breach that is likely to result in harm to data subjects, 963jl will notify the NPC and affected individuals in accordance with DPA requirements.

9. Your Rights as a Data Subject

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 963jl:

• Right to be informed: The right to know how your personal data is collected and processed, as set out in this Policy;
• Right to access: The right to request a copy of the personal data we hold about you;
• Right to rectification: The right to request correction of inaccurate or incomplete personal data;
• Right to erasure: The right to request deletion of personal data where processing is no longer necessary, subject to overriding legal retention obligations;
• Right to data portability: The right to receive your personal data in a structured, commonly used format, where technically feasible;
• Right to object: The right to object to processing of your personal data for direct marketing or where processing is based on legitimate interests;
• Right to withdraw consent: Where processing is based on consent, the right to withdraw consent at any time without affecting the lawfulness of prior processing;
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission of the Philippines if you believe your data protection rights have been violated.

To exercise any of these rights, contact 963jl's Data Protection Officer at [email protected] (plain text — not a clickable link). We will respond to verified requests within fifteen (15) days of receipt, or notify you of any extension permitted under applicable law.

10. Cookies and Tracking Technologies

10.1 963jl uses cookies and similar tracking technologies to operate the platform, authenticate sessions, remember your preferences, and collect analytics data to improve the user experience.

10.2 Essential cookies are strictly necessary for platform operation and cannot be disabled. Analytics cookies collect anonymised data about how you use 963jl and are set only with your consent. Preference cookies remember your language and display settings.

10.3 You may control non-essential cookies through your browser settings. Note that disabling certain cookies may affect platform functionality. Instructions for managing cookies are available in your browser's help documentation.

11. Minors and Age Restriction

963jl does not knowingly collect personal data from individuals under the age of 21. The 963jl platform is strictly for adults aged 21 and above, in accordance with Philippine law and PAGCOR requirements. If we become aware that personal data has been collected from a person under 21, we will immediately close the relevant account and delete the associated data, with any balance returned via the registered payment method.

If you are a parent or guardian and believe your child has provided personal information to 963jl, please contact us immediately at [email protected].

12. Changes to This Privacy Policy

963jl may update this Privacy Policy from time to time to reflect changes in our data processing practices, legal requirements, or business operations. Material changes will be communicated to registered players via email or in-platform notification. The current version of this Policy is always available at 963jl.vip/privacy-policy. The "Last Updated" date at the top of this page reflects the most recent revision.

13. Contact and Data Protection Officer

For privacy-related queries, data subject rights requests, or concerns regarding 963jl's data processing practices, please contact our Data Protection Officer:

Email: [email protected] (plain text — not a clickable link)
Website: 963jl.vip
You may also lodge a complaint directly with the National Privacy Commission of the Philippines at privacy.gov.ph.